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Educational Strategies for the Next Generation Leaders in Hotel Management

Book Description

As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Foreword
  6. Preface
    1. REFERENCES
  7. Acknowledgment
  8. Section 1: The Trends and Challenges of Hospitality and Tourism Industry in 21st Century
    1. Chapter 1: Trends in Hospitality and the Leisure Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUSION AND RECOMMENDATION
      5. REFERENCES
      6. ADDITIONAL READING
      7. KEY TERMS AND DEFINITIONS
    2. Chapter 2: The Next Generation of Leaders
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: INTERNATIONAL HOTEL CHAINS (IHCs) AND MULTINATIONAL CORPORATIONS (MNCS)
      4. LITERATURE REVIEW
      5. THREE MYTHS REGARDING FEMALE (EXPATRIATES) LEADERS IN THE HOTEL MANAGEMENT INDUSTRY
      6. HUMAN RESOURCE MANAGEMENT: A VIEW OF THE GLASS CLIFF THROUGH THE WINDOW OF THE GLASS CEILING
      7. FUTURE RESEARCH
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    3. Chapter 3: Root Causes of New Hotel Opening Delays in China
      1. ABSTRACT
      2. INTRODUCTION
      3. HOTEL ROOM GROWTH PROJECTIONS
      4. DEVELOPMENT OF CHINA’S TOURISM AND TRAVEL INDUSTRY
      5. THE STRATEGIC VISIONS OF INTERNATIONAL HOTEL COMPANIES
      6. THE CURRENT WAY OF OPENING NEW HOTELS
      7. HOTEL OPENING DELAYS
      8. ROOT CAUSE ANALYSIS OF HOTEL OPENING DELAYS
      9. PROJECT MANAGEMENT AS A STRATEGIC COMPETENCE
      10. CHALLENGES IN IMPLEMENTING PROJECT MANAGEMENT METHODOLOGIES
      11. BUILDING BLOCKS TO EFFECTIVELY IMPROVE PROJECT PERFORMANCE
      12. FUTURE RESEARCH
      13. REFERENCES
      14. ADDITIONAL READING
      15. KEY TERMS AND DEFINITIONS
      16. APPENDIX A
    4. Chapter 4: The Application of Six Sigma in the Hospitality Industry
      1. ABSTRACT
      2. PART 1. THE CASE FOR SIX SIGMA
      3. INTRODUCTION
      4. BACKGROUND
      5. LITERATURE REVIEW
      6. PART 2. IMPLEMENTING SIX SIGMA IN THE HOTEL SECTOR
      7. LIMITATIONS
      8. FINDINGS
      9. SUMMARY AND CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX A
      13. APPENDIX B
      14. APPENDIX C
      15. APPENDIX D
  9. Section 2: Hospitality in the New Century
    1. Chapter 5: Building Capacity by Managing a Mission
      1. ABSTRACT
      2. INTRODUCTION
      3. CAPACITY BUILDING
      4. MISSION STATEMENTS
      5. SUGGESTED LEADERSHIP FOR MANAGERS TO DRIVE THE MISSION TOWARDS CAPACITY BUILDING
      6. FRAMEWORK OF MANAGEMENT TO LEAD THE INSTITUTION’S MISSION TOWARDS CAPACITY BUILDING
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 6: Project Management of New Hotel Openings
      1. ABSTRACT
      2. INTRODUCTION
      3. THE NATURE OF PROJECTS AND PROJECT MANAGEMENT
      4. PROJECT PLANNING AND CRITICAL PATHS
      5. SUCCESSFULLY MANAGING PROJECTS
      6. LEARNING MORE AND BECOMING A CERTIFIED PROJECT MANAGER
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 7: The Role of Human Resources in Hotels in China
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ROLES AS AN ADMINISTRATOR
      5. ROLE AS A MANAGER
      6. ROLE AS A LEADER
      7. SOLUTIONS AND RECOMMENDATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    4. Chapter 8: Exceeding Guest Expectations
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. BEST PRACTICES SCENARIOS
      5. FUTURE RESEARCH DIRECTIONS
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
  10. Section 3: Hospitality Education in 21st Century
    1. Chapter 9: Craft-Based Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. START WITH A MISSION STATEMENT
      4. CONNECT WITH THE INDUSTRY
      5. CONNECT WITH STUDENTS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 10: Evaluation Guide for the Institutional Academic Management of an Educational Hospitality Program Based on the Soft System Methodology (SSM)
      1. ABSTRACT
      2. INTRODUCTION: GENERAL SYSTEMS THEORY
      3. CLASSIFICATION OF SYSTEMS: HARD AND SOFT
      4. ORIGIN AND CHARACTERISTICS OF THE SSM
      5. PROPOSAL OF EVALUATION OF EDUCATIONAL PROGRAMS BASED ON THE SSM
      6. THE METHODOLOGY OF THE SSM IN THE HOSPITALITY FIELD
      7. PROPOSAL EVALUATION FOR INSTITUTIONAL ACADEMIC MANAGEMENT OF AN EDUCATIONAL PROGRAM IN HOSPITALITY BASED ON SSM
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 11: Work Integrated Learning in Higher Education Hospitality Courses
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUE AND LITERATURE REVIEW
      5. WHAT CONSTITUTES WORK INTEGRATED LEARNING?
      6. IMPLICATIONS AND RECOMMENDATIONS
      7. LIMITATIONS AND FUTURE DIRECTION
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    4. Chapter 12: Hospitality and Business English Teaching Reform
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL FRAMEWORK
      4. RESEARCH METHODOLOGY AND DESIGN
      5. FINDINGS OF THE NEEDS ANALYSIS
      6. HOSPITALITY AND BUSINESS ENGLISH TEACHING REFORM
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
      11. APPENDIX
    5. Chapter 13: Identity and E-Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: THE LITERATURE REVIEW
      4. ISSUES WITHIN HOSPITALITY MANAGEMENT EDUCATION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
  11. Related References
  12. Compilation of References
  13. About the Contributors