Appendix B: Choosing a consultant

As much as we would like to think we can do everything ourselves, the truth is we can’t. Even the biggest organisations don’t always have the right skills for a task that needs to be done. Enter the consultant.

Consultants have had bad press in recent years due to a combination of misunderstandings and misuse by big and small organisations. Ideally the consulting company will bring a fresh set of eyes and skills to projects that are not central to the daily running of your business. So how do you go about choosing a consultant?

Do they show up on time?

If a consultant is unreliable when they are chasing your work, what makes you think they will be any better when you hire them? If you’re hounding them for ...

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