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E-mail in an Instant

Book Description

Surveys show that people in corporations receive an average of 175 messages per day. Topping the list is e-mail, surpassing voice mail, faxes, and telephone messages as the most frequent type of message received.

While e-mail is the biggest communication tool for business use, its remote nature—which eliminates tone of voice and body language—presents a huge potential for misunderstanding and misinterpretation. Many people find themselves dealing with dozens of e-mails every day whose impact has been lost in cyberspace and, as a result, frequently miss the mark.

E-mail In An Instant helps readers to gain mastery over their electronic mail box and be more effective at getting their messages across with style and impact as well as managing and responding to the messages they receive. The book shows everyone from corporate executives to stay-at-home moms how to improve their e-mail efficiency by:

* Accelerating your workday by knowing what to send and what not to

* Assessing your e-mail writing style

* Adopting time management for your mailbox

* Learning to separate the trivial from the important

* Learning how to say no, e-mail style

* Writing business e-mails for other cultures

Karen Leland is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a frequent guest of the media and has been interviewed by TIME, Newsweek, Ladies Home Journal, Women’s Day, The Today Show, and Oprah. She lives in San Rafael, California.

Keith Bailey is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. His consulting clients include Microsoft, AT&T, Johnson and Johnson and Lufthansa. He is a frequent guest of the media and has been interviewed by Fortune, Entrepreneur, Inc. Magazine, and CNN. He lives in Mill Valley, California.

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© 2008 Career Press. All rights reserved. 3 Tice Rd, P.O. Box 687, Franklin Lakes, NJ 07417 Contact by phone: 800-227-3371 (in NJ 201-848-0310).

Fax: 201-848-1727

created by: 3xW-design Ltd

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Acknowledgments
  6. Contents
  7. Introduction
  8. 1 Assess Your E-Mail Savvy
  9. 2 Be Concise and to the Point
  10. 3 Prioritize Your Paragraphs
  11. 4 Discover the Secret of Sensory Language
  12. 5 Mirror Key Words
  13. 6 Be Formal With Neutral Language
  14. 7 Make Your E-Mails Action-Packed
  15. 8 Make Effective Requests
  16. 9 Use the E.M.A.I.L. Acronym
  17. 10 Say No With Style
  18. 11 Engage the Expressive Style
  19. 12 Step Into the Straight-Shooter Style
  20. 13 Ease Into the Nice and Easy Style
  21. 14 Be Part of the Problem-Solving Style
  22. 15 Start With a Salutation
  23. 16 Craft a Compelling Subject Line
  24. 17 Sign Off With Substance
  25. 18 Go Easy on the CC
  26. 19 BCC With Caution
  27. 20 Consider Attachment Options
  28. 21 Open Attachments With Care
  29. 22 Shorten Your Sentences
  30. 23 Vary Your Sentence Length
  31. 24 Choose Your Sentence Style With Care
  32. 25 Put the Apostrophe in Its Place
  33. 26 Consider the Common Comma
  34. 27 Save Time With Contractions
  35. 28 Capitalize on Cue
  36. 29 Use the Trusty Transition
  37. 30 Master the Most Misspelled Words
  38. 31 Sharpen Your Spelling
  39. 32 Don’t Get Hung Up on Homophones
  40. 33 Avoid the 10 Top E-Mail Mistakes
  41. 34 Get a Grip on the Jargon
  42. 35 Don’t Fan the Flames
  43. 36 Nix the Negative Filters
  44. 37 Beware Obscure Emoticons
  45. 38 Sort Through Spam
  46. 39 Avoid Phishing Like the Plague
  47. 40 Beef Up Your E-Mail Security
  48. 41 Set Up a Responsible Rant
  49. 42 Keep Cultural Differences in Mind
  50. 43 Create an E-Mail Policy
  51. 44 Write an E-Mail Policy
  52. 45 Brainstorm Possible Problem Causes
  53. 46 Evaluate Possible Problem Causes
  54. 47 Brainstorm Possible Problem Solutions
  55. 48 Evaluate and Agree on the Problem Solution
  56. 49 Find an E-Mail Marketing Service
  57. 50 Plan an E-Mail Marketing Newsletter
  58. 51 Send Out an E-Mail Marketing Newsletter
  59. 52 Get Good at Instant Messaging
  60. 53 Study Your IM Shorthand
  61. 54 E-Mail on a PDA
  62. 55 Use POP and IMAP
  63. 56 Know When to Stop
  64. 57 Don’t Use E-Mail
  65. 58 Manage Your Files
  66. 59 Set Up Your Filing System
  67. 60 Zero Out Your Inbox
  68. Conclusion
  69. Index
  70. About the Authors
  71. About Sterling Consulting Group