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E-mail Etiquette by A & C Black Publishers

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3 Writing great e-mails

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Although e-mail is a widely-used medium, many people do not know how to use it well. As it’s an ‘instant’ way of getting in touch with others, it’s easy to overlook the basics of business correspondence such as spelling, grammar, and punctuation in e-mails, but it’s important that you maintain high standards however you communicate with others.

The style you use for a message will clearly depend on the recipient, but take time in judging what you’re writing to whom so that your company’s image or reputation is always enhanced, never diminished.

Every e-mail should have a clearly identified subject so that the recipient can ...

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