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E-mail Etiquette by A & C Black Publishers

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1 Making the most of e-mail

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In 2003, 35 billion e-mails were sent every day and by 2006 that figure is forecast to rise to more than 65 billion. It’s a massive understatement to say that e-mail is an essential part of the working day—in many ways, it has replaced the telephone or face-to-face meetings as the most popular way to exchange information.

Some commentators believe that people at work don’t really understand the true potential of e-mail, though. There is little formal training and the result is often poor communication, time-wasting, and frustration at the ‘tyranny’ of e-mail. Leave the office for a day and you could face over 50 e-mails ...

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