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E-mail Etiquette by A & C Black Publishers

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7 Carrying out special e-mail tasks

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E-mail is now the established medium for routine business communications, but it also has a number of important specialist tasks that can be used to improve productivity and understanding inside and outside a company.

E-mail can be used in two apparently conflicting ways. It’s ideal for broadcasting information to a large group of people quickly and cost-effectively, but can also be used to send personalised information to individuals or small sections within the larger group.

Because e-mail is simple and widely used, it can speed up a number of important business processes. For example, you can set up automated ...

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