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E-mail Etiquette by A & C Black Publishers

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6 Using e-mail with other forms of communication

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E-mail is a powerful medium in its own right, but it can also be used to enhance other forms of communication. Sometimes, e-mail may not be the most effective approach, so you need to consider whether a telephone call or a conventional letter might be more appropriate.

A telephone call may be preferable to sending an e-mail for example, if you need to have a two-way discussion with someone. But you can use e-mail to exchange background information and summarise the outcome of your discussion. Write a letter if you wish to include confidential information or if you’re covering a formal topic and you ...

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