Preface
E-mail: Communicate Effectively is the result of our work with organizations facing the challenges of communicating in the new millennium. As e-mail use increases, so do performance issues about this still misunderstood communication medium.
In 1999, we formed E-mail E-mmunities, Inc. By conducting ongoing research and by staying up to date with literature and organizations, we have been able to determine individual performance and organizational needs around electronic communications. Our goal is to help build healthy and productive electronic communities through effective and responsible communication.
This book is intended for anyone who uses e-mail at work. It can be used as a self-study guide or as a supplement to training. The book ...
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