Glossary of Terms
- acknowledgment
a response that either lets the sender know you received the message or you understand the message and care
- acronym
a shorthand method of communicating by using the first letter of each word in a phrase. Acronyms are used frequently in electronic communications; for example, IMHO means “in my humble opinion.”
- attachments
one or more files you attach to an e-mail message. The attachment can be a word processing file, a spreadsheet, a database, a picture or graphic, an html page, or other file your recipient can read.
- audience
the recipient(s) or potential recipient(s) of your message
- autoresponse
automated e-mail responses generated by a computer (software) in response to customer actions
- bandwidth
the amount of information ...
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