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D. Angell,B. Heslop, (1994). The elements of e-mail style. Reading: Addison-Wesley Publishing Company.

G. McGovern, (2001, July 5). The text revolution. ClickZ, www.clickz.com/article/cz.4077.html [2001, July 5].

W. Strunk,E. B. White (2000). The Elements of Style. Boston, MA: Allyn & Bacon.

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