E-mail and Behavioral Changes

Table of contents

1. Cover
2. Title
3. Copyright
4. Acknowledgements
5. Preamble
6. Introduction
   1. I.1. Electronic communication, what is the problem?
7. 1 Electronic Mail
   1. 1.1. Electronic mail, what is it exactly?
   2. 1.2. The most used communication tool in the professional world
   3. 1.3. Characteristics and beginning of misuse
   4. 1.4. E-mail versus other communication tools
   5. 1.5. The structure of e-mail and its susceptibility to misuse
   6. 1.6. Other forms of electronic communication, other flaws
   7. 1.7. Conclusion
8. 2 From Role to Identity
   1. 2.1. Roles, boundaries and transitions
   2. 2.2. Roles
   3. 2.3. Identities
   4. 2.4. Conclusion
9. 3 Roles and the Digital World
   1. 3.1. When electronic communications disrupt space-time
   2. 3.2. Role transformation
   3. 3.3. Conclusion
10. 4 Challenges in Communication
    1. 4.1. Interpersonal communication: a subtle tool
    2. 4.2. Misunderstanding in communication
    3. 4.3. From misunderstanding to a lack of respect
    4. 4.4. A challenge for digital managers: communicating with the absent other
    5. 4.5. Conclusion
11. 5 Defining Spam
    1. 5.1. What is spam?
    2. 5.2. Preface: the influence of role on users’ perceptions of messages
    3. 5.3. Classifying e-mails according to role management theory
    4. 5.4. Message classification model
    5. 5.5. Conclusion
12. 6 A Lack of Ethics that Disrupts E-mail Communication
    1. 6.1. There is a new behavior behind every technical asset
    2. 6.2. Ethics and Information and Communication Technologies
    3. 6.3. Glossary of misuses and some of their consequences
    4. 6.4. Conclusion
13. 7 The Deadly Sins of Electronic Mail
    1. 7.1. Carefree exuberance
    2. 7.2. Confused identity
    3. 7.3. Cold indifference
    4. 7.4. Impassioned anger
    5. 7.5. Lost truth
    6. 7.6. The door of secrets
    7. 7.7. Fraudulent temptation
    8. 7.8. What answers should be given to these questions?
14. 8 The Venial Sins of Electronic Mail
    1. 8.1. Information overload
    2. 8.2. Anonymous disrespect
    3. 8.3. Communication poverty
    4. 8.4. Misunderstanding
    5. 8.5. Culpable ambiguity
    6. 8.6. Humor, love, rumors, and all the rest
15. 9 Exposure to Spam and Protection Strategies.
    1. 9.1. Risk behaviors
    2. 9.2. Protection strategies
    3. 9.3. Conclusion
16. Concluding Recommendations
    1. Uses and behaviors
    2. Conclusion
17. Bibliography
18. Index
19. End User License Agreement