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E-Government Success Factors and Measures

Book Description

As governments around the world seek new and more effective methods of organizing their administrations, electronic government plays an increasingly more important role in governmental success. However, due to hindrances in financial and communication resources, these advantages are often overlooked. E-Government Success Factors and Measures: Theories, Concepts, and Methodologies investigates successful e-government initiatives in a modern technological environment, exploring both benefits and challenges due to various technical, organizational, social, and contextual factors. The book provides academics and professionals with concepts, theories, and current research in the arena of e-government, enabling readers to develop a broader understanding of the measures inherent in successful e-governments on a global scale. This book is part of the Advances in Electronic Government, Digital Divide, and Regional Development series collection.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Dedication
  6. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  7. Foreword
  8. Preface
    1. INTEGRATIVE FRAMEWORKS TO UNDERSTAND E-GOVERNMENT SUCCESS
    2. AUDIENCE AND CONTENT OF THE BOOK
    3. FINAL COMMENTS
  9. Acknowledgment
  10. Section 1: Theories
    1. Chapter 1: Toward a Theory of E-Government Interorganizational Collaboration
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODS AND DATA
      5. AN INITIAL THEORY OF CROSS-BOUNDARY COLLABORATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    2. Chapter 2: Modeling IT Evolution in E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
    3. Chapter 3: E-Government Success
      1. ABSTRACT
      2. INTRODUCTION
      3. ICT IN THE PUBLIC SECTOR
      4. BACKGROUND
      5. TECHNOLOGY: FUNCTIONAL SIMPLIFICATION AND CLOSURE
      6. TECHNOLOGY IN THE PUBLIC SECTOR: ASSEMBLAGES
      7. TECHNO INSTITUTIONAL ASSEMBLAGES AND E-GOVERNMENT SUCCESS: THE NEED FOR A NEW APPROACH
    4. Chapter 4: The Digital Divide vs. the E-Government Divide
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE STUDY
      5. STUDY LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    5. Chapter 5: Anthropological Thinking about E-Government Evaluation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EVALUATIVE PRACTICES SYMBOLIZE IDEOLOGICAL ORIENTATIONS
      5. FUTURE DIRECTIONS
      6. CONCLUSION
  11. Section 2: Concepts
    1. Chapter 6: Public Sector Knowledge Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: PUBLIC SECTOR NETWORKS
      4. FOUNDATIONS OF NETWORK FORMATION AND PERFORMANCE
      5. MEASURES AND CRITICAL SUCCESS FACTORS IN PRACTICE
      6. IMPLICATIONS FOR PRACTICE
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    2. Chapter 7: Sustainability of E-Government Success
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT SUCCESS
      4. SUSTAINABILITY IN E-GOVERNMENT
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    3. Chapter 8: Empowering Citizens
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT RESEARCH AND PARTICIPATORY MEDIA SCHOLARSHIP
      4. METHODOLOGY
      5. SIGNIFICANCE OF ISSUES
      6. SECTION 2: EMPOWERED CITIZENS – IN CIVIL SOCIETY
      7. RECALIBRATING GOVERNMENT ADMINISTRATION AND VALUES
      8. CLEAN ENERGY LEGISLATION: A SUCCESSFUL CONSERVATIVE CONSULTATION MODEL
      9. CO-CREATION: THE “DIGITAL CULTURE PUBLIC SPHERE” DEVELOPS A SUBMISSION PAPER
      10. CONCLUSION
      11. RECOMMENDATIONS AND FUTURE RESEARCH DIRECTIONS
    4. Chapter 9: Exploring the Socio-Political Determinants of Open Budget
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE DIRECTIONS
      6. CONCLUSION
    5. Chapter 10: Delineating Three Dimensions of E-Government Success
      1. ABSTRACT
      2. INTRODUCTION
      3. FROM ARPA TO E-GOVERNMENT
      4. THE PROMISE OF E-GOVERNANCE: HOPES AND CURRENT REALITY
      5. EVALUATIVE DIMENSIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    6. Chapter 11: E-Government in Public Diplomacy
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODS
      5. RESULTS
      6. IMPLICATIONS
      7. DISCUSSION
      8. CONCLUSION
      9. APPENDIX
  12. Section 3: Methodologies
    1. Chapter 12: Method and Lessons from Evaluating the Impact of E-Participation Projects in MOMENTUM
      1. ABSTRACT
      2. INTRODUCTION
      3. EVALUATION THEORIES AND FRAMEWORKS TO MEASURE IMPACT
      4. EVALUATION FRAMEWORK
      5. COMPARATIVE ANALYSIS: RESULTS FROM THE IMPACT EVALUATION
      6. MEDIA DEPLOYED TO CONTACT END USERS
      7. INFLUENCE OF TOOLS AND TECHNOLOGIES DEPLOYED ON IMPACT ACHIEVED
      8. INFLUENCE OF PROCESSES SUPPORTED BY THE E-PARTICIPATION SYSTEM ON IMPACT ACHIEVED
      9. INFLUENCE OF TOPICS DISCUSSED AT THE E-PARTICIPATION SYSTEM ON THE IMPACT ACHIEVED
      10. INFLUENCE OF POLICIES UNDERLYING THE E-PARTICIPATION SYSTEM ON IMPACT ACHIEVED
      11. LESSONS LEARNT AND FUTURE RESEARCH DIRECTIONS
    2. Chapter 13: Open Government Success Factors in Government Websites
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. METHODOLOGY
      5. 4. ASSESSING TRANSPARENCY
      6. 5. DISCUSSION
      7. 6. SOLUTIONS AND RECOMMENDATIONS
      8. 7. CONCLUSION
    3. Chapter 14: Methodology for Risk Assessment and Costs Associated with Risk Occurrence in E-Government Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. STATE OF THE ART
      4. RISK ASSESSMENT METHODOLOGY
      5. CONCLUSION
      6. FURTHER RESEARCH DIRECTIONS
    4. Chapter 15: Criteria for Assessing the Success of E-Government Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. LITERATURE REVIEW
      4. 2. METHODOLOGY
      5. 3. RESEARCH FINDINGS AND DISCUSSIONS
      6. 4. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    5. Chapter 16: Assessing E-Government Success Strategies using Internet Search Data
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MOVING TOWARD A NEW OPTION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    6. Chapter 17: Applying Open Innovation Strategies to eGovernment for Better Public Services
      1. ABSTRACT
      2. INTRODUCTION
      3. OPEN AND CLOSED INNOVATION STRATEGIES
      4. OPEN INNOVATION IN GOVERNMENT
      5. GOVERNANCE MODEL OF PUBLIC SERVICE DELIVERY
      6. REALIZATION OF THE PROPOSED CITIZEN-DRIVEN, OPEN INNOVATION APPROACH FOR PUBLIC SERVICE DELIVERY VIA ICT MEANS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
  13. Compilation of References
  14. About the Contributors