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E-Government Success around the World

Book Description

While some e-government projects fail to deliver the expected benefits due to numerous technical, organizational, institutional, and contextual factors, information technology continues to be utilized by international governments to achieve countless benefits. E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations presents the latest findings in the area of e-government success. Written for academics and professionals, this book aims to improve the understanding of e-government success factors and cultural contexts in the field of governmental information technologies in various disciplines such as political science, public administration, information and communication sciences, and sociology.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Foreword
  7. Preface
    1. E-GOVERNMENT SUCCESS: SOME FUNDAMENTAL CONCEPTS
    2. AUDIENCE AND CONTENT OF THE BOOK
    3. FINAL COMMENTS
  8. Acknowledgment
  9. Section 1: Americas
    1. Chapter 1: Government Services in Outlying Regions
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED WORK
      4. 3. CONCEPTUAL FRAMEWORK
      5. 4. RESULTS
      6. CONCLUSION
    2. Chapter 2: Enhancing Information Services through Public-Private Partnerships
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE BUSINESS REFERENCE MODEL IN THE UNITED STATES AND KOREA
      5. PUBLIC-PRIVATE PARTNERSHIPS AND THE BRM
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    3. Chapter 3: E-Government Success in Public Libraries
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. STUDY METHODOLOGY
      5. CURRENT E-GOVERNMENT SERVICE CONTEXT
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    4. Chapter 4: Bridging the Inequality Gap to Accessing Medicare and Medicaid Information Online
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EMPIRICAL MODEL: DATA AND METHODS
      5. FINDINGS AND DISCUSSION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    5. Chapter 5: Trust Measures for Implementers of E-Government Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND OF TRUST
      4. RESEARCH QUESTION
      5. HYPOTHESIS
      6. RESEARCH DESIGN AND METHODS
      7. CASE BACKGROUND
      8. RESULTS
      9. DISCUSSION
      10. FIVE PRACTICAL ADVISES
      11. FUTURE TRENDS
      12. CONCLUSION
    6. Chapter 6: Implementation of Information and Communications Technologies for Financial Inclusion in Programs to Alleviate Poverty in Brazil, Colombia and Mexico
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. ASSESSMENT OF CONNECTIVITY AND FINANCIAL INCLUSION IN LATIN AMERICA
      4. 3. PROGRAMS FOR ALLEVIATING POVERTY IN LATIN AMERICA
      5. 4. CASE STUDIES
      6. 5. METHODOLOGY
      7. 6. ANALYSIS
      8. 7. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
  10. Section 2: Asia and Australia
    1. Chapter 7: Developing E-government Readiness Factors
      1. ABSTRACT
      2. INTRODUCTION
      3. EXAMINING CURRENT E-GOVERNMENT READINESS INDEX
      4. PROPOSING A BOTTOM-UP APPROACH
      5. METHODOLOGY: TESTING THE METHOD IN A LOCAL GOVERNMENT
      6. DISCUSSIONS AND CONCLUSION
    2. Chapter 8: Urban Community Grids Management in Metropolitan China
      1. ABSTRACT
      2. INTRODUCTION
      3. FACTORS CONTRIBUTING TO E-GOVERNMENT SUCCESS
      4. RESEARCH DESIGN AND METHODOLOGY
      5. FINDINGS
      6. DISCUSSIONS: WHAT IS CONTRIBUTING TO THE SUCCESS OF UCGM IN METROPOLITAN CHINA?
      7. CONCLUSION
    3. Chapter 9: E-Government in Singapore
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    4. Chapter 10: Users’ Experiences of Internet-Based Systems in Malaysian Research Universities
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TECHNOLOGY ACCEPTANCE AND USAGE
      5. METHODOLOGY
      6. FINDINGS: FACTORS CONCERNING SUCCESS AND PROBLEMS
      7. DISCUSSIONS, SOLUTIONS AND RECOMMENDATIONS
      8. CONTRIBUTIONS OF THE STUDY
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
    5. Chapter 11: E-Government in Australia
      1. ABSTRACT
      2. 1.0 INTRODUCTION
      3. 2.0 ELECTRONIC GOVERNMENT AND THE AUSTRALIAN GOVERNMENT STRUCTURE
      4. 3.0 OPPORTUNITIES AND CHALLENGES OF E-GOVERNMENT
      5. 4.0 GLOBAL ADOPTION OF E-GOVERNMENT
      6. 5.0 INTERNET ACCESSIBILITY AND STATE OF ELECTRONIC GOVERNMENT IN AUSTRALIA
      7. 6.0 RESEARCH METHODOLOGY
      8. 7.0 FINDINGS AND DISCUSSION
      9. CONCLUSION
    6. Chapter 12: Local E-Government and Citizen Participation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGY
      5. LOCAL E-GOVERNMENT AND CITIZEN PARTICIPATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
  11. Section 3: Europe
    1. Chapter 13: Critical Success Factors for E-Government Infrastructure Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH APPROACH
      5. CASE: SURFNET
      6. DISCUSSION AND FINDINGS
      7. FUTURE RESEARCH DIRECTONS
      8. CONCLUSION
    2. Chapter 14: Social Media and Public Administration in Spain
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL FRAMEWORK: FROM E-GOVERNMENT TO GOVERNMENT 2.0
      4. ANALYTICAL STRATEGY: WHO USES; WHY AND WITH WHAT INTENSITY THE DIGITAL SOCIAL MEDIA IN PUBLIC ADMINISTRATIONS?
      5. MANAGEMENT OF, USES OF, AND PERCEPTIONS ABOUT DIGITAL SOCIAL MEDIA IN SPANISH REGIONAL ADMINISTRATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. DISCUSSION AND CONCLUSION
    3. Chapter 15: A Country Level Evaluation of the Impact of E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE DEVELOPMENT OF E-GOVERNMENT IN ITALY: AN OVERVIEW
      5. A HOLISTIC AND ROLE-BASED EVALUATION OF E-GOVERNMENT
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    4. Chapter 16: How do French Municipalities Communicate on Citizen Involvement?
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. STATE OF THE ART
      4. 3. RESEARCH FRAMEWORK
      5. 4. POLITICAL PROFILE OF MUNICIPALITIES ABOVE 30.000 INHABITANTS (2006-2012)
      6. 5. THE EXPLAINING FACTORS OF THE EVOLUTION OF LOCAL DEMOCRACY
      7. 6. THE MAYORAL LEADERSHIP IN FRANCE
      8. 7. FOUR RECOMMENDATIONS ON CITIZEN INVOLVEMENT AT THE LOCAL LEVEL IN FRANCE
      9. CONCLUSION
    5. Chapter 17: eParticipation in Europe
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EPARTICIPATION IN EUROPE
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
  12. Compilation of References
  13. About the Contributors