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E-Government Services Design, Adoption, and Evaluation

Book Description

With the widespread knowledge and use of e-government, the intent and evaluation of e-government services continues to focus on meeting the needs and satisfaction of its citizens.E-Government Services Design, Adoption, and Evaluation is a comprehensive collection of research on assessment and implementation of electronic/digital government technologies in organizations. This book aims to supply academics, practitioners and professionals with the understanding of e-government and its applications and impact on organizations around the world.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Associate Editors
    2. List of Reviewers
  5. Preface
    1. EXAMINING THE IMPACT OF UTILISING VIDEO TO VIDEO TECHNOLOGY FOR DELIVERING PUBLIC SECTOR SERVICES
    2. 1. INTRODUCTION
    3. 2. THE USE OF HIGH DEFINITION VIDEO IN PUBLIC INFRASTRUCTURE
    4. 3. APPLICATIONS OF VIDEO-TO-VIDEO IN PUBLIC SERVICES
    5. 4 BENEFITS OF USING VIDEO TO VIDEO
    6. 5. SUMMARY
  6. Chapter 1: A State-of-the-Art Review of Applied Forms and Areas, Tools and Technologies for e-Participation
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. GENERAL CONTEXT AND BACKGROUND OF E-PARTICIPATION
    4. 3. APPLIED FORMS AND AREAS OF E-PARTICIPATION
    5. 4. TOOLS FOR ENHANCING E-PARTICIPATION
    6. 5. TECHNOLOGIES APPLIED FOR ENHANCING E-PARTICIPATION
    7. 7. CONCLUSION
  7. Chapter 2: Electronic Transformation of Local Government
    1. ABSTRACT
    2. INTRODUCTION
    3. MOTIVATION FOR THE STUDY
    4. TECHNOLOGY ACCEPTANCE THEORY
    5. RESEARCH METHOD AND CASE DESCRIPTION
    6. FINDINGS AND DISCUSSION
    7. CONCLUSION
  8. Chapter 3: City E-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. SYNTHESIS OF LITERATURE
    4. METHODOLOGY
    5. FINDINGS AND DISCUSSION
    6. CONCLUSION
    7. LIMITATIONS AND FUTURE RESEARCH
  9. Chapter 4: Organizational Development in Electronic Government Adoption
    1. ABSTRACT
    2. 1. BACKGROUND
    3. 2. DEVELOPMENTS IN ELECTRONIC GOVERNMENT: PUBLIC MANAGEMENT VIEW
    4. 3. ELECTRONIC GOVERNMENT: PROCESS OF INCORPORATING TECHNOLOGY
    5. 4. ELECTRONIC GOVERNMENT ADOPTION
    6. 5. THE PROCESS VIEW OF ELECTRONIC GOVERNMENT DEVELOPMENT
    7. 6. SYNTHESIS
  10. Chapter 5: Identifying Factors of Integration for an Interoperable Government Portal
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 3. RESEARCH METHODOLOGY
    5. 4. ORGANIZATIONAL FACTORS
    6. 5. DIMENSIONS OF INTEGRATION
    7. 6. SYNTHESIS AND DISCUSSION
    8. 7. CONCLUSION AND FUTURE WORK
  11. Chapter 6: The RFID Technology Adoption in e-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. A CONCEPTUAL MODEL FOR RFID TECHNOLOGY ADOPTION IN E-GOVERNMENT
    5. IMPLICATIONS AND CONCLUSIONS
  12. Chapter 7: Broadband Adoption and Usage Behavior of Malaysian Accountants
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. THEORETICAL BASIS
    5. RESEARCH METHODOLOGY
    6. FINDINGS
    7. CONCLUSION
  13. Chapter 8: Citizens’ Adoption of Pay-to-Use E-Government Services
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. INDIAN RAILWAYS AND ITS E-TICKET SERVICE
    5. RESEARCH MODEL AND HYPOTHESES
    6. RESULTS AND DISCUSSION
    7. IMPLICATIONS OF THE STUDY
    8. LIMITATIONS AND FUTURE WORK
    9. CONCLUSION
  14. Chapter 9: Organizational Culture and E-Government Performance
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 4. RESULTS
    5. 5. DISCUSSION
    6. 6. IMPLICATIONS FOR RESEARCH AND PRACTICE
    7. 7. LIMITATIONS AND FURTHER RESEARCH
    8. 8. CONCLUSION
    9. APPENDIX
  15. Chapter 10: Why do e-Government Projects Fail? Risk Factors of Large Information Systems Projects in the Greek Public Sector
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 3. RESEARCH METHOD AND DATA
    5. 4. RESULTS – RISK FACTORS
    6. 5. ANALYSIS OF ORIGIN OF RISK FACTORS
    7. 6. COMPARISON WITH RESULTS OF OTHER STUDIES
    8. 7. CONCLUSIONS, IMPLICATIONS AND FUTURE RESEARCH DIRECTIONS
  16. Chapter 11: The Environment as Part of the E-Government Agenda
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. METHODS
    5. RESULTS
    6. DISCUSSION AND CONCLUSION
  17. Chapter 12: Towards a Design Rationale for Inclusive E-Government Services
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE BACKGROUND
    4. 3. THE RESEARCH SCENARIO AND METHODOLOGY
    5. 4. RESULTS OF ANALYZING THE INTERACTION WITH THE PROTOTYPES
    6. 5. DISCUSSION
    7. 6. CONCLUSION
  18. Chapter 13: Diffusion of Personalized E-Government Services among Dutch Municipalities
    1. ABSTRACT
    2. INTRODUCTION
    3. ORIGINS AND EMPIRICAL MANIFESTATION OF PERSONALIZED E-GOVERNMENT
    4. DESCRIPTION OF PERSONALIZATION IN DUTCH LOCAL E-GOVERNMENT
    5. EXPLAINING THE DIFFUSION OF PERSONALIZATION
    6. METHODOLOGY
    7. ANALYSIS
    8. CONCLUSIONS, DISCUSSION AND FURTHER RESEARCH
    9. APPENDIX
  19. Chapter 14: Evaluating and Designing Electronic Government for the Future
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND: THE ORIGINAL STUDIES
    4. FOUNDATIONS OF ELECTRONIC GOVERNMENT DEVELOPMENT AND DESIGN
    5. METHODOLOGY
    6. DEVELOPING THE EVALUATION MODEL
    7. DISCUSSION OF OBSERVATIONS AND INSIGHTS
    8. CONCLUSION
  20. Chapter 15: Evaluating Citizen Adoption and Satisfaction of E-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. MODEL AND HYPOTHESES
    5. METHODS
    6. ANALYSIS
    7. DISCUSSION
    8. CONCLUSION
  21. Chapter 16: Identifying Barriers to e-Government Services for Citizens in Developing Countries
    1. ABSTRACT
    2. INTRODUCTION
    3. REVIEW OF LITERATURE
    4. METHODOLOGY
    5. ANALYSIS
    6. DISCUSSION
    7. LIMITATIONS
    8. CONCLUSION
  22. Chapter 17: Are You Being Served?
    1. ABSTRACT
    2. 1. THE MOVE TOWARDS UNIVERSAL PERSONALISATION
    3. 2. RESEARCH METHODOLOGY
    4. 3. TOP-DOWN, DATA-DRIVEN SERVICE PERSONALISATION
    5. 4. BOTTOM-UP, USER-DRIVEN SERVICE PERSONALISATION
    6. 5. EVERY DAY, LOCATION-DRIVEN SERVICE PERSONALISATION
    7. 6. CONCLUSION
  23. Chapter 18: Evaluating Local Partnership Incentive Policies
    1. ABSTRACT
    2. INTRODUCTION
    3. RELATED LITERATURE
    4. REALIST EVALUATION IN A NUTSHELL
    5. PROJECT BACKGROUND AND RESEARCH SETTING
    6. RESEARCH DESIGN
    7. AN ILLUSTRATIVE EXAMPLE
    8. CONCLUSION
  24. Chapter 19: Transforming Public-Private Networks
    1. ABSTRACT
    2. INTRODUCTION
    3. RESEARCH APPROACH
    4. CASE STUDY: STANDARDIZED BUSINESS REPORTING
    5. TRANSFORMATION OF THE NETWORK STRUCTURES
    6. DISCUSSION
    7. CONCLUSIONS AND RECOMMENDATIONS
  25. Chapter 20: What Drives a Successful Technology Implementation?
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. RESEARCH METHOD
    5. FINDINGS
    6. CONCLUSION
  26. Chapter 21: Reflecting on E-Government Research
    1. ABSTRACT
    2. INTRODUCTION
    3. METHODOLOGY
    4. FINDINGS
    5. DISCUSSION
    6. CONCLUSION
    7. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
  27. Compilation of References
  28. About the Contributors