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E-Government Service Maturity and Development

Book Description

E-Government Service Maturity and Development: Cultural, Organizational and Technological Perspectives discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems. The book helps define empirical studies and methodologies for e-government research and identifies factors affecting the development and proliferation of e-government. Researchers and practitioners will gain an understanding of managing e-government; meeting their strategies and objectives; building trust, confidence, and security; providing interactivity and community; developing personalized experiences and content; increasing service selection; and other issues essential to adopting, implementing, and sustaining e-government.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  5. Dedication
  6. Foreword
  7. Preface
    1. Section One
    2. Section Two
    3. Section Three
    4. Section Four
  8. Acknowledgment
  9. Section 1: Adoption of E-Government Globally: Vision, Mission, and Objectives
    1. Chapter 1: E-Government Service Development
      1. Abstract
      2. INTRODUCTION
      3. PRINCIPAL COMPONENTS
      4. PRINCIPAL USERS/STAKEHOLDERS
      5. SERVICE MATURITY LEVELS
    2. Chapter 2: Electronic-Government Vision
      1. Abstract
      2. BACKGROUND
      3. CASE STUDY: EG INITIATIVES
      4. DISCUSSION
      5. Appendix A
      6. Appendix B
    3. Chapter 3: E-Government Initiatives
      1. Abstract
      2. Introduction
      3. Interview Questionnaire for Government Policy Maker
      4. Interview Questionnaire for Department Level Policy Maker
  10. Section 2: Strategic Development of E-Government: Interoperability and Capability
    1. Chapter 4: Interoperability in E-Government
      1. Abstract
      2. Introduction
      3. Personal Information Integration
      4. Challenges with Personal Information Integration
      5. Overcoming the Challenges
      6. Examples
      7. Expected Benefits
      8. Concluding Remarks
    2. Chapter 5: A Qualitative Study of E-Governance in Coimbatore Revenue Administration with Special Reference to “Tamil Nilam” and “Star” Projects in Tamilnadu, India
      1. Abstract
      2. INTRODUCTION
      3. Need for the Study
      4. LITERATURE REVIEW
      5. DATA ANALYSIS
      6. FINDINGS AND DISCUSSION
    3. Chapter 6: Extension of E-Government
      1. Abstract
      2. Introduction
      3. M-GOVERNMENT: CONCEPT AND APPLICATION
      4. THEORETICAL FRAMEWORK: TYPOLOGY OF MG DEVELOPMENT CAPABILITY
      5. CONCLUSION
  11. Section 3: E-Governance Implementation in Competitive Reformation of Financial Markets
    1. Chapter 7: XBRL
      1. Abstract
      2. Introduction
      3. Capabilities of XBRL as a Language for E-Governance
      4. Overview of the Empirical Research on XBRL
      5. Applications of XBRL: The Global Context
      6. Future of XBRL as an Evolution of E-Governance in the Capital Markets
      7. Conclusion
    2. Chapter 8: E-Governance in the Financial Capital Markets
      1. Abstract
      2. Introduction
      3. THE CANADIAN CAPITAL MARKETS AND THE REGULATORY ENVIRONMENT
      4. GOVERNANCE IN THE CANADIAN CAPITAL MARKETS
      5. THE PARALLEL NATURE OF E-GOVERNANCE IN THE PUBLIC SECTOR AND THE CANADIAN CAPITAL MARKETS
      6. FUTURE DIRECTIONS
    3. Chapter 9: Decimalization of Stock Exchanges
      1. ABSTRACT
      2. INTRODUCTION
      3. PREDICTIONS MADE BEFORE DECIMALIZATION
      4. EMPIRICAL EVIDENCE ON MARKET QUALITY
      5. EMPIRICAL EVIDENCE ON TRADING BEHAVIOUR
      6. COMPARISON BETWEEN NYSE AND NASDAQ
      7. DECIMALIZATION OF TSX
      8. SUMMARY AND CONCLUSION
    4. Chapter 10: Internet Banking and Online Trading
      1. Abstract
      2. INTERNET BANKING AND ONLINE TRADING
      3. INTERNET BANKING
      4. ONLINE TRADING
      5. CONCLUDING REMARKS ON ONLINE TRADING
  12. Section 4: E-Government Adoption Perspectives
    1. Chapter 11: Review of Open Source Software (OSS)
      1. Abstract
      2. Overview of OSS
      3. MOTIVATIONS BEHIND INVOLVEMENT IN OSS DEVELOPMENT
      4. ADVANTAGES OF ADOPTING OSS IN GOVERNMENT ORGANIZATIONS
      5. ISSUES ASSOCIATED WITH OSS ADOPTION
      6. CONCLUSION
    2. Chapter 12: Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals
      1. Abstract
      2. INTRODUCTION
      3. CONCEPTUAL MODEL
      4. DATA COLLECTION
      5. DISCUSSIONS
    3. Chapter 13: Security and Privacy Issues in E-Government
      1. Abstract
      2. Introduction
      3. Security Issues
      4. Privacy Issues
      5. Security and Privacy Issues in E-Government
      6. Conclusion
  13. Compilation of References
  14. About the Contributors
  15. Index