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E-Governance and Civic Engagement

Book Description

E-Governance and Civic Engagement: Factors and Determinants of E-Democracy examines how e-government facilitates online public reporting, two-way communication and debate, online citizen participation in decision-making, and citizen satisfaction with e-governance. The book explores the impacts from governments that have engaged their citizens online, discusses issues and challenges in adopting and implementing online civic engagement initiatives globally, and helps guide practitioners in their transition to e-governance.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Editorial Advisory Board
  4. Preface
    1. Transparency And Accountability
    2. Usability And Accessibility
    3. Digital Divide
    4. Local Government Civic Engagement
    5. Public Stakeholder Participation
    6. Advocacy Group Participation
    7. Young People And Use Of Ict
    8. Social Media Engagement
    9. Performance Measurement And Citizen Satisfaction
  5. Section 1: Transparency and Accountability
    1. Chapter 1: The ARRA Websites through the Lens of Digital Accountability and Citizen Engagement
      1. Abstract
      2. Introduction
      3. Background: Arra As A Platform For E-Democracy
      4. Significance Of The Study
      5. The Literature On Accountability, Engagement, And E-Gov
      6. E-Government And The Economic Recovery Effort
      7. Evaluating The State Arra Websites
      8. Conclusion And Future Research Directions
    2. Chapter 2: Exploring Determinants of Governmental Transparency
      1. Abstract
      2. Introduction
      3. The Five Avenues Of Transparency
      4. Proactive Dissemination: Research Question And Measurement
      5. The Control Model
      6. Model Findings
      7. Discussion
      8. Conclusion
      9. Appendix: Descriptive Characteristics Of Municipalities Within Dependent Variable Categories (Table 6)
    3. Chapter 3: E-Government for Transparency in Mexico
      1. Abstract
      2. Introduction
      3. Access To Information And E-Government In Mexico
      4. Limits And Challenges Of E-Government For Access To Public Information
      5. Final Comments
      6. Interviews
    4. Chapter 4: E-Procurement
      1. Abstract
      2. Introduction
      3. Background
      4. Methods
      5. Solutions And Recommendations
      6. Conclusion
    5. Chapter 5: E-Disclosure of Campaign Finance Information
      1. Abstract
      2. Introduction
      3. Background
      4. Agenda Setting
      5. Empirical Model: Data And Measurement
      6. Findings And Discussion
      7. Future Research Directions
      8. Conclusion
    6. Chapter 6: Courts On Screen
      1. Abstract
      2. Introduction
      3. Background
      4. A Case Study: Tv Justiça, The Brazilian Official Court Television
      5. Future Research Directions
      6. Conclusion
  6. Section 2: Usability and Accessibility
    1. Chapter 7: Accessibility and Usability Issues
      1. Abstract
      2. Introduction
      3. Background
      4. Accessiblity And Usability: Are The Gateways To E-Governance Open?
      5. Trends And Future Research Directions
      6. Future Research Directions
      7. Conclusion
    2. Chapter 8: Facilitating Knowledge Sharing in E-Governance
      1. Abstract
      2. Introduction
      3. Background
      4. Deliberating On Knowledge Sharing
      5. Future Research Directions
      6. Conclusion
    3. Chapter 9: E-Governance in Slovenia
      1. Abstract
      2. Introduction
      3. Citizen Participation In E- Democracy
      4. Usability Of Website As An Important Tool In E-Governance
      5. Parliamentary Website In Slovenia As A Communicative Mechanism For Citizen Participation
      6. Future Research
      7. Conclusion
  7. Section 3: Digital Divide
    1. Chapter 10: The Global Digital Divide and Its Impact on E-Governance
      1. Abstract
      2. Introduction
      3. Measuring The Global Digital Divide And Its Determinants
      4. The Determinants Of The Global Digital Divide
      5. The Impact Of The Digital Divide On E-Government And E-Governance
      6. Policy Options To Bridge The Digital Divide
      7. Conclusion
    2. Chapter 11: Global Digital Divide
      1. Abstract
      2. Introduction
      3. The Case Study Of The Global Digital Divide: The Internet In Mongolia
      4. Theoretical Framework: Global Digital Divide
      5. Notes On Methodology
      6. Language Factors: Domain Name Services And The Mongolian Cyrillic Alphabet Use
      7. The Influence Of The Socialist Legacy On Internet Development
      8. Foreign Aid Dependency And The Role Of International Organizations
      9. Conclusion
      10. Appendix 1
      11. Appendix 2
      12. Appendix 3
    3. Chapter 12: Internal Digital Divide in Organizations
      1. Abstract
      2. Introduction
      3. Background
      4. A Case Study Of Implementation Of E-Government In A Public Organization
      5. Discussion Of Some Results From The Study
      6. Discussion
      7. Future Research Directions
      8. Conclusion
  8. Section 4: Local Government Civic Engagement
    1. Chapter 13: Municipal Government and the Interactive Web
      1. Abstract
      2. Introduction
      3. Background
      4. Analysis Of Local Government Websites
      5. Empirical Analysis
      6. Conclusion And Future Research Directions
    2. Chapter 14: Small Communities and the Limits of E-Government Engagement
      1. Abstract
      2. Introduction
      3. Background
      4. Data And Methods
      5. Findings
      6. Future Research Directions
      7. Conclusion
    3. Chapter 15: Internet and Citizen Participation
      1. Abstract
      2. Introduction
      3. Democratic Innovation And Information And Communication Technologies
      4. Participatory Experiences In Catalonia
      5. Methodology
      6. Future Research Directions
      7. Conclusion And Discussion
  9. Section 5: Public Stakeholder Participation
    1. Chapter 16: Who Participates Now… and Why?
      1. Abstract
      2. Introduction
      3. Background
      4. Technocracy, Ratiocination, And Real-World Implications Of E-Rulemaking
      5. Conclusion
    2. Chapter 17: Introducing Psychological Factors into E-Participation Research
      1. Abstract
      2. Introduction
      3. The Context
      4. Main Focus Of The Chapter
      5. The Challenge Of The Lurker: Deciding To Sign
      6. Discussion And Recommendations
      7. Conclusion
    3. Chapter 18: The Internet and Representative Democracy
      1. Abstract
      2. Introduction
      3. Democracy In The 21St Century
      4. Petitions.Pm.Gov.Uk
      5. The Road Tax Petition
      6. The Road To Ruin
      7. The E-Challenge To Democracy
      8. Beyond The Challenge: Lessons Learned
  10. Section 6: Advocacy Group Participation
    1. Chapter 19: ICTs for Empowerment?
      1. Abstract
      2. Introduction
      3. Background: New Technologies, Old Inequalities
      4. Enterpreneurial Engagement: Web 2.0 Against Organizational Disabling Barriers
      5. Findings And Analysis
      6. Conclusion
    2. Chapter 20: A Longitudinal Study of Political Technology Use by Nonprofit Child Advocacy Organizations
      1. Abstract
      2. Introduction
      3. Background
      4. Conclusion
      5. Future Research Directions
  11. Section 7: Young People and Use of ICT
    1. Chapter 21: How Young People Are Using Communication Technologies as Platforms and Pathways to Engagement
      1. Abstract
      2. Introduction
      3. Background
      4. Limitations Of Previous Research
      5. Scope And Methodology
      6. Technology As Platforms And Pathways
      7. Findings
      8. Discussion
      9. Conclusion
    2. Chapter 22: E-Democracy Postponed
      1. Abstract
      2. Introduction
      3. The Uk Context
      4. Anderson’S Model Of The Policy Process
      5. The Uk E-Voting Policy
      6. Discussion
      7. Recommendations For Policy Revisions
      8. Conclusion
      9. Future Research
    3. Chapter 23: The Internet as the Public Sphere
      1. Abstract
      2. Introduction
      3. Background
      4. Future Research Directions
      5. Summary And Conclusion
  12. Section 8: Social Media Engagement
    1. Chapter 24: Empowering People Using Twitter
      1. Abstract
      2. Introduction
      3. Theoretical Background
      4. Research Model
      5. The #Internetnecesario (Indispensable Internet) Case
      6. Empowering People Through Social Media
      7. Solutions And Recommendations
      8. Future Research Directions
      9. Conclusion
    2. Chapter 25: Local Government Use of Web 2.0
      1. Abstract
      2. Introduction
      3. Frameworks For Assessing Web 2.0
      4. Government Applications Of Web 2.0
      5. Implementation Considerations For Web 2.0 In Government
      6. Future Directions
      7. Conclusion
    3. Chapter 26: The Obama Effect
      1. Abstract
      2. Introduction
      3. The Swedish Political System
      4. Swedish Political Campaigning 2.0
      5. The Political Campaigning 2.0 Study
      6. Researching Political Campaigning 2.0
      7. Awareness Of Politics And Campaigning 2.0
      8. Perception Of Politics And Campaigning 2.0
      9. Conclusion
  13. Section 9: Performance Measurement and Citizen Satisfaction
    1. Chapter 27: Performance Measurement and E-Reporting
      1. Abstract
      2. Introduction
      3. Background
      4. Shifting From Internal To External Reporting
      5. Conclusion
    2. Chapter 28: Democracy as the Missing Link
      1. Abstract
      2. Introduction
      3. Background
      4. The Southeast Asia Case: Governance, E-Governance, And Democracy
      5. Discussion
      6. Conclusion
    3. Chapter 29: ICT, Unique Identity and Inclusive Growth
      1. Abstract
      2. Introduction
      3. Ict, Unique Identity And Inclusive Agenda
      4. Panchayats, Technology And Knowledge Economy
      5. Rural Markets, Bottom Of The Pyramid And Inclusivity
      6. Rural Banking And Financial Inclusion
      7. Microfinance And Financial Inclusion
      8. Employment Guarantee Scheme And Livelihood Security
      9. Public Distribution System And Food Security
      10. Conclusion
    4. Chapter 30: From E-Government to E-Governance
      1. Abstract
      2. Introduction
      3. E-Government: An Evolving Concept
      4. The Journey From E-Government To E-Governance
      5. Achieving Good Governance Agendas Through E-Governance Applications
      6. E-Governance And People’S Trust
      7. Conclusion
  14. About the Contributors
  15. Index