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E-Banking Management: Issues, Solutions, and Strategies

Book Description

E-Banking Management: Issues, Solutions, and Strategies focuses on human, operational, managerial, and strategic organizational issues in e-banking. A cutting-edge reference source written by a collaboration of international experts, this book provides new theoretical constructs currently underpinning research and practices within the field.

Table of Contents

  1. Copyright
  2. Preface
  3. Acknowledgment
  4. E-Banking Management: An Introduction
    1. INTRODUCTION
    2. WHAT IS E-BANKING?
    3. EVOLUTION OF E-BANKING
    4. WHY IS E-BANKING IMPORTANT?
    5. E-MARKETING
    6. CHAPTER SUMMARY
  5. REFERENCES
  6. Delivery of Retail Banking Services
    1. INTRODUCTION
    2. HISTORY OF RETAIL BANKING
    3. STRUCTURE OF RETAIL BANKING
    4. ROLE OF ICT IN BANKING
    5. OTHER IMPORTANT FACTORS DRIVING CHANGES IN THE BANKING INDUSTRY
    6. CHAPTER SUMMARY
  7. REFERENCES
  8. An Overview of E-Banking
    1. INTRODUCTION
    2. MODELS FOR ELECTRONIC SERVICES DELIVERY
    3. FROM E-COMMERCE TO E-BANKING
    4. FUTURE OF E-BANKING
    5. CHAPTER SUMMARY
  9. REFERENCES
  10. E-Banking Technologies
    1. INTRODUCTION
    2. THE INTERNET
    3. MOBILE BANKING TECHNOLOGIES
    4. BACKEND SYSTEMS
    5. MIDDLEWARE
    6. WEBSITE DEVELOPMENT ISSUES
    7. E-BANKING SYSTEMS AS A WHOLE
    8. CHAPTER SUMMARY
  11. REFERENCES
  12. A Managerial View of E-Banking
    1. INTRODUCTION
    2. MANAGEMENT CHALLENGES
    3. TREADING THE ORGANIZATIONAL MAZE
    4. MANAGING RELATIONSHIPS WITH CUSTOMERS
    5. MANAGING EXTERNAL RELATIONSHIPS MARKETING AND SALES
    6. REGULATIONS MANAGEMENT
    7. CHAPTER SUMMARY
  13. REFERENCES
  14. Human Involvement and E-Banking
    1. INTRODUCTION
    2. HUMAN INVOLVEMENT
    3. INFORMATION SYSTEMS AS SOCIAL SYSTEMS
    4. SCOPING E-BANKING MANAGEMENT: THE CRITICAL ASSESSMENT OF SYSTEM BOUNDARIES
    5. DISCUSSION: FUTURE TRENDS
    6. CONCLUSION
    7. FINDINGS
  15. REFERENCES
  16. Problematic Issues in E-Banking Management
    1. INTRODUCTION
    2. TECHNOLOGY RELATED PROBLEMS
    3. MANAGEMENT PROBLEMS
    4. CHAPTER SUMMARY
  17. REFERENCES
  18. Key to Success: Cases and Practical Solutions
    1. INTRODUCTION
    2. FINDING THE ROOT CAUSES: KEY TECHNIQUES
    3. HOW WAS IT DONE: REAL SUCCESS STORIES
    4. PLANNING FOR INNOVATION AND SUSTAINABLE GROWTH
    5. CHAPTER SUMMARY
  19. REFERENCES
  20. E-Banking Project Management
    1. INTRODUCTION
    2. PROJECT MANAGEMENT OVERVIEW
    3. PROJECT PLANNING
    4. SETTING SUCCESS CRITERIA
    5. A SYSTEMS APPROACH TO PROJECT MANAGEMENT
    6. MANAGING HUMAN ISSUES
    7. CHAPTER SUMMARY
  21. REFERENCES
  22. Systems Thinking and Knowledge Management for E-Banking
    1. INTRODUCTION
    2. ORGANISATIONS AND THEIR MANAGEMENT
    3. THE PHILOSOPHY AND THEORY OF SOCIAL SYSTEMS
    4. KNOWLEDGE MANAGEMENT FROM ITS PHILOSOPHICAL AND THEORETICAL ROOTS
    5. A BRIEF REVIEW OF THE LITERATURE
    6. WHAT DOES THIS MEAN FOR KNOWLEDGE MANAGEMENT AND ITS APPLICATION TO E-BANKING?
    7. SOCIAL SYSTEMS THEORY: APPLYING KNOWLEDGE MANAGEMENT TO E-BANKING
    8. A CRITICAL SYSTEMS FRAMEWORK FOR KNOWLEDGE MANAGEMENT IN E-BUSINESS
    9. TOTAL SYSTEMS INTERVENTION AND THE COMPLEMENTARIST FRAMEWORK
    10. DISCUSSION AND CRITIQUE
    11. A FUTURE FOR KNOWLEDGE MANAGEMENT AND E-BANKING
    12. CONCLUSION
  23. REFERENCES
  24. Strategy Development for E-Banking
    1. INTRODUCTION
    2. CORPORATE STRATEGY AS PLANS OR PATTERNS
    3. STRATEGY DEVELOPMENT TOOLS: STRATEGIC ALIGNMENT
    4. COMPETITIVE ADVANTAGE
    5. STITCHING IT TOGETHER
    6. CHAPTER SUMMARY
  25. REFERENCES
  26. E-Banking: A Fuller Picture
    1. INTRODUCTION
    2. REASONS FOR IMPLEMENTING E-BANKING
    3. BENEFITS OF E-BANKING
    4. BARRIERS TO E-BANKING
    5. TECHNICAL ISSUES IN E-BANKING
    6. TOOLS FOR MANAGING E-BANKING
    7. SOCIAL ISSUES
    8. PROJECT MANAGEMENT ISSUES
    9. STITCHING IT TOGETHER: RECOMMENDATIONS
    10. CONCLUDING REMARKS
  27. REFERENCES
  28. Glossary
  29. About the Author
  30. Index