Endnotes
Chapter 1
1 Wikipedia Enterprise Architecture, http://en.wikipedia.org/wiki/Enterprise_Architecture.
2 The Open Group, http://www.opengroup.org/.
3 Zachman Framework, http://www.zachmaninternational.com/index.php/the-zachman-framework.
4 Telemanagement Forum eTOM standard, http://www.tmforum.org/BestPracticesStandards/NGOSSBusinessProcess/1648/Home.html.
5 APQC portal process classification framework, http://www.apqc.org/portal/apqc/site/?path=/research/pcf/index.html.
6 IBM Component Business Modeling, http://www-935.ibm.com/services/us/gbs/bus/html/bcs_componentmodeling.html.
7 MIT Sloan School of Management, A Coordination-Theoretic Approach to Understanding Process Differences, http://mitsloan.mit.edu/pdf/process-differences.pdf ...
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