Site implementation is hard for Gary and Claire to start thinking about, given that they haven't yet built the site. Although they anticipate needing to update their implementation plan as they get closer to site launch, imagining the complete site and talking through what they need to do to implement the site helps them test their site plan and initiate some tasks that should not wait until the site is developed. The following sections describe their initial implementation notes.
Chapter 7, “Coordinating Implementation,” provides additional insights into training and marketing, as well as change management.
From the start, Gary and Claire knew that they not only wanted to help people find learning resources, but they also wanted to provide their own learning resources. Because they aren't yet cycling experts, they knew they needed to partner with cycling experts to develop and sustain their site's content.
Their plan was to reach out to a local cycling coach with racing experience (in other words, a subject matter expert) to join their site team. They knew they needed to do this early in the development process so that the coach could start planning content development. The assumption was that Gary and Claire would work on developing the site while the content administrator and subject matter expert would start to: