Why Does It Work?

It works because change is hard, and big change is harder than little change. Multiple little changes are often easier to achieve than one big massive change. However, many little changes don’t necessarily take longer than one big change. Big changes usually require pulling in more people. Big changes require getting clearance from higher and higher up the org chart. More people and more management add extra time, usually more than would be required of the same amount of change spread out over many, smaller changes.

It also works because you know your group. You know the gripes that people in your organization make, and you know what problems are the most painful—those problems are the ones you make sure you address in your ...

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