Chapter 13Gain Expertise

Don’t try to push a tool or technique with which you are not familiar. If you conduct an afternoon of research and based on a few FAQs conclude that one particular tool is the one your organization needs, then you haven’t done enough. The Uninformed are not going to inform themselves, the Cynic types aren’t going to go easy on you, and the Burned are not going to magically forget the time your technique cost them a week of work. You’re going to have to counter their opposition with knowledge of how your tool of choice works and what can go wrong with it.

Expertise in any particular tool or technique can take months, if not years, to acquire. I’m not suggesting that you must wait until you are an expert before you try ...

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