The two key themes of the internet and globalization are very much of our time and are central to strategic cost management.
Is it a fact or have I dreamt it, that by means of electricity, the world of matter has become a great nerve, vibrating thousands of miles in a breathless point of time?
A century ago, productivity in manufacturing was transformed by the development of mass production lines like Ford’s. The internet has given us the opportunity for a similar productivity revolution in service businesses and functions.
Take a retail banking transaction. In a traditional bank branch this might cost on average $15–20, including the costs of counter staff, office managers, buildings, ...