Distant cousins, there’s a limited supply…Big Eyed Beans from Venus! Oh my, oh my.
In the last chapter I looked at the costs of people, of in-house staff. These costs are difficult to manage, with a lot of emotion, inertia, ducking and diving around tough decisions. To manage people cost you need to be tough and tenacious.
Now I’m turning to all other types of cost. I’ve lumped them together and called them “supplier” costs. These are costs that people like to manage and enjoy getting tough with. It’s fun to bang the table in a supplier meeting, demanding price cuts and better service, threatening to take your business elsewhere. It’s a lot more fun than counselling out an underperforming member of staff.
But just because it’s more ...