Praise for Driven to Delight
Once again Joseph Michelli gives us a glimpse into one of the world’s great brands and customer experiences. Joseph helps us understand how Mercedes-Benz USA leadership transformed and elevated sales and service experiences. Additionally, he takes the readers on a journey to examine their own organizations and determine how to apply these principles and lessons in their own businesses. This is an important read for leaders who want to grow their businesses by improving customers’ lives.
—Jeanne Bliss, President, CustomerBliss, and bestselling author of Chief Customer Officer 2.0 and I Love You More Than My Dog
Mercedes-Benz ...
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