Dreamweaver MX: The Missing Manual

Getting Help from Macromedia

You can also get more up-to-date and personalized support offerings from Macromedia, ranging from technical notes posted on the Macromedia Web site to pay-as-you-play support plans.

Free Help by Email

http://www.macromedia.com/support/email/complimentary/

As a registered owner of Dreamweaver, you’re entitled to 90 days of free help by email and phone, although Macromedia doesn’t advertise this last option. The clock starts ticking when you make your first request for help, and it’s available only if you’ve registered your copy of the software first (by choosing Help→Register Dreamweaver).

To post a question, go to the Web site whose address appears above, where you’ll find a Web-based support form to fill out. Macromedia says it will usually send you an answer within one business day.

For phone assistance, call this not toll-free number: [phone]. Expect to wait on hold, but the support staff is usually very helpful and knowledgeable.

Tip

Dreamweaver users outside the United States should visit Macromedia’s International Support page at http://www.macromedia.com/international/support/.

Paid Support

http://www.macromedia.com/support/programs/

Once your free email-help period expires, you can turn to four levels of personalized fee-based support, ranging from $65 for a single incident to the whole-hog luxury of the $1,750 Gold Support program. For more information on these programs, go to the Web page whose address appears above, or call [phone] ...