About the Authors
For over ten years Paul Levesque was an executive consultant with the Achieve Group (founded by partner Art McNeil). As lead instructor at Achieve’s Service Quality Academy, he helped guide over 350 international corporate clients through the planning and implementation of their change and improvement efforts. For four years (1997~2000) he served as executive director at Catalyst, a British management consulting firm.
Paul is the author of Breakaway Planning: 8 Big Questions to Guide Organizational Change (Amacom, 1998) and The WOW Factory: Creating a Customer Focus Revolution in Your Business (Irwin, 1995).Articles he has written have appeared in publications such as Quality Digest and the business journal Biz.
Art McNeil ...
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