Library of Congress Number: 2005921382

Vice President, Editor-in-Chief: Tim MooreAcquisitions Editor: Paula SinnottEditorial Assistant: Kate E. StephensonDevelopment Editor: Russ HallMarketing Manager: Martin LitkowskiInternational Marketing Manager: Tim GalliganCover Designer: Chuti PrasertsithManaging Editor: Gina KanouseProject Editor: Michael ThurstonCopy Editor: Ben LawsonIndexer: Lisa StumpfInterior Designer: Gail Cocker-BoguszCompositor: The Scan Group, Inc.Manufacturing Buyer: Dan Uhrig

© 2005 by Pearson Education, Inc.

Publishing as Prentice Hall

Upper Saddle River, New Jersey 07458

Prentice Hall offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact ...

Get Don’t Just Relate—Advocate!: A Blueprint for Profit in the Era of Customer Power now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.