19 YOU SOLVE PROCESS PROBLEMS
Process problems show up as inefficiencies, gaps, missed opportunities, too much wasted time or effort, too many steps, too much bureaucracy or paperwork, or too many layers between customer and company.
Entire industries have been built around business process innovation. And a handful of fads from the 1950s to the 1990s didn’t help: the total quality movement, business process reengineering, outsourcing, insourcing, rightsizing. You name it.
Let’s cut to the chase and catalog a brief list of potential sources of process problems that you may want to discuss with your prospect in order to get their attention focused ...
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