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Diversity at Work: The Practice of Inclusion by Barbara R. Deane, Bernardo M. Ferdman

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CHAPTER FOUR

Strengthening Interpersonal Awareness and Fostering Relational Eloquence

Ilene C. Wasserman

Communication is about meaning … but not just in a passive sense of perceiving messages. Rather, we live lives filled with meanings, and one of our life challenges is to manage those meanings so that we can make our social worlds coherent and live within them with honor and respect. But this process of managing our meanings is never done in isolation. We are always and necessarily coordinating the way we manage our meanings with other people. (Pearce, 2012, p. 4)

Recently, I was talking with a client about a strategic planning process to engage the whole organization that would, at the same time, impact people's everyday relationships. The ...

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