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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees

Book Description

With a Foreword by Jim Cora, former Chairman of Disneyland International “A leadership blueprint, applicable in any organization.” -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It’s Your Ship When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace.