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Peace, William H. “The Hard Work of Being a Soft Manager.” Harvard Business Review OnPoint Enhanced Edition (2001).
Soft management does not mean weak management, says William Peace in this 1991 article. It means candor, openness, and vulnerability, but it also means hard choices and responsible follow-up. It means taking the heat for difficult decisions and giving unhappy subordinates chances to unburden themselves at your expense.
Weeks, Holly. “Taking the Stress Out of Stressful Conversations.” Harvard Business Review OnPoint Enhanced Edition (March 2002).
Dismissing an employee can be one of the most stressful conversations a manager can face. That’s because such conversations are emotionally loaded. Weeks explains ...
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