CHAPTER 7: IT STAFF MEMBER DISASTERS
‘There are men in the world who derive exaltation from the proximity of disaster and ruin, as others from success.’
Winston Churchill (1874-1965)
Who is meant by members of IT staff?
Every organisation will usually have several members of staff, or departments (internal or outsourced) for maintaining and troubleshooting the IT infrastructure. They are usually referred to as members of IT staff, technical support or technical assistance, and usually have specialised training and the necessary skills for maintaining critical IT equipment. For example, there may be a specialised team solely to manage back-ups and restorations of various servers, who are trained in using the software, that is, how and what to ...
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