CHAPTER THIRTEENFirm in Destination—Flexible in Path

“Leadership is a journey, not a destination.It is a marathon, not a sprint.It is a process, not an outcome.”1

JOHN DONAHOE, President of eBay

We develop our own road map for our journey through life. If this map were simply handed to us, the spontaneity and surprises that make life so vibrant would be eliminated. Yet, many of us abhor surprises when they present themselves.

Think about your family vacations. What stories are told and retold? The most memorable ones are usually about when things went wrong, or at least didn’t go according to plan. There may be tales about a bear raiding your campsite, or when the thrill ride at Disney World unexpectedly stopped and left you hanging upside down, ...

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