Sources
Primary source for this book
Harvard Business School Publishing. Pocket Mentor: Managing Difficult Interactions. Boston: Harvard Business School Press, 2008.
Other sources consulted
Bregman, Peter. “If You Want People to Listen, Stop Talking.” HBR.org, May 25, 2015. https://hbr.org/2015/05/if-you-want-people-to-listen-stop-talking.
David, Susan. “Manage a Difficult Conversation with Emotional Intelligence.” HBR.org, June 19, 2014. https://hbr.org/2014/06/manage-a-difficult-conversation-with-emotional-intelligence.
David, Susan and Christina Congleton. “Emotional Agility,” Harvard Business Review, November 2013 (product # R1311L).
DeSteno, David. “The Simplest Way to Build Trust.” HBR.org, June 2, 2014. https://hbr.org/2014/06/the-simplest-way-to-build-trust ...
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