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Difficult Conversations (20-Minute Manager Series) by Harvard Business Review

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Become a Better Communicator

You’ve accomplished a lot. You took the initiative to have a difficult conversation, did the work to make it as successful as possible, and followed up in ways that advance the issue and strengthen the relationship. You can do more. Continue to develop your new skills and prepare for your next challenging interaction. Communicating successfully means consistently deploying the self-knowledge and interpersonal skills we’ve been discussing throughout this book. Here are a few key habits to develop.

Reflect before you speak

Earlier in the book we discussed how changing a difficult dynamic requires emotional intelligence. At the core of that intelligence is self-awareness. Make a habit of asking yourself what kind of ...

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