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Difficult Conversations (20-Minute Manager Series) by Harvard Business Review

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What Makes a Conversation Difficult?

You know the feeling: that knot in the pit of your stomach; the fog that descends on your mind. You’re avoiding a difficult conversation. Maybe you fear the public confrontation if you ask a colleague to stop interrupting you in meetings. Perhaps you don’t know how to tell a fellow team member that she’s not pulling her weight. Or you want to ask your boss for a promotion, but you don’t know how to begin the discussion. Maybe you tried to bring up what you thought was a straightforward matter, but it fell flat. When you have a problem, people tell you to “talk about it,” but no one tells you how. This book will help you move from paralysis to productive action and find the right words and the right methods ...

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