CHAPTER 5
Context is King
Wisdom is intelligence in context.
—Raheel Farooq
One of the goals of Lean practices is to eliminate waste. But as we’ve already discussed, the components and outputs of manufacturing are more visible than those of IT, meaning that in manufacturing, the identification of waste is somewhat easier than in the IT world. In manufacturing, we can physically see scrap material, we can see the products that are in storage, we can count the items currently in progress, and when a machine is idle, we can easily see that. In IT, we are dealing with nonphysical items, which makes some of this more difficult to do. And if an IT worker is idle, we don’t usually notice it, as she will find something to do. Or to say it with Parkinsons’ ...
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