Preface
Learning is not compulsory; it’s voluntary.Improvement is not compulsory; it’s voluntary.But to survive, we must learn.
—W. Edwards Deming
One of the most rewarding things in my career has been the search to find the most efficient way to deliver meaningful projects and to get as many people as possible to do the same. When we are not working efficiently, we spend time on unnecessary, repetitive, and boring tasks, which is not fun at all. I don’t have lofty goals of changing the world by doing my work, but I think everyone deserves to enjoy his or her work. And when workers enjoy what they do, good outcomes are inevitable.
Since joining Accenture as a consultant over ten years ago, I have worked with dozens of teams to increase their ...
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