3. Operations
There is a core of thinkers within the DevOps community who understand what IT management is about and are sensible about the use of ITIL within a DevOps context; and there are others with a looser grasp on reality…
—Rob England, http://www.itskeptic.org/devops-and-itil
3.1 Introduction
Just as DevOps does not subsume Dev, it does not subsume Ops. To understand DevOps, however, it is important to be aware of the context that people in Ops or Dev come from. In this chapter, we present the activities that an IT operations group carries out. How many of these activities are suitable for a DevOps approach is a matter for debate, and we will comment on that debate.
One characterization of Ops is given in the Information Technology ...
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