Sample Application: Anonymous Benchmarking
In a services organization, utilization is a valuable metric for managing the business. A simple definition of utilization is the number of hours worked, typically hours billable to the client, divided by the total number of hours in a time period, expressed as a percentage.
In this section, the Services Manager sample application is extended with a Visualforce page that performs a basic utilization calculation between two dates. To calculate billable hours worked, it queries the Timecard custom object. For available hours, it uses a built-in Apex function for date arithmetic to compute the number of working hours between the two dates.
Integration comes into the picture with the addition of anonymous ...
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