Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

Chapter 6. Organizational Conflict Competence

In Becoming a Conflict Competent Leader we discussed how leaders could champion organizational conflict competence and discussed the basic elements associated with systemic treatment of organizational conflict. In this chapter we look at the subject again through the viewpoint of practitioners. We look at the nature of organizational conflict competence, the benefits that accrue from it, and what it takes to change organizational culture and systems to enable more effective conflict management. We will also look in some depth at one of the finest examples of integrated conflict management systems design and implementation at the Transportation Security Administration (TSA).

In our earlier book, we noted ...