SECTION I
COMMUNICATING TO SUCCEED
Introduction
You spend most of your working time communicating. We all need to write and speak no matter what our jobs happen to be, whether we are directing, collaborating, supervising, instructing, inspiring, persuading, leading, or selling. And you had better be darned good at it if you expect results—both personal and business. Your career advancement depends on your ability to communicate well. Your success in achieving organizational and department goals depends on your communication abilities as well.
The changing environment and increasing complexity of the 21st century workplace make communication even more important, and it is not getting easier. Technology has in fact made communication faster, more ...
