Part 1Easy to use
Ease of use is very broad. Some people equate the term with usability, which they consider as broad as quality itself. Here we limit ease of use to the primary characteristics that determine whether users can actually apply the information. We distinguish this ability from being able to find and understand the information.
Write for the intended audience
Present information from the user's point of view
Indicate a practical reason for information
Relate details to a task where appropriate
Provide only a necessary amount of conceptual information in task topics
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