6.6. 360-DEGREE FEEDBACK TOOLS
Formal 360-degree feedback provides something that informal feedback seldom does: a structured means of collecting and processing data and an opportunity to reflect on this valuable information. It may be the only time some leaders ever consciously stop to take stock of their performance effectiveness in an organized way.
Research shows that 360-degree feedback can improve performance and lead to behavior change over time (Atwater, Waldman, Atwater, & Cartier, 2000; Smither, London, & Richmond, 2005; Walker & Smither, 1999). In addition to its use in developing individual competency, organizations also use 360-degree feedback to determine group strengths and development needs. Compiling individual feedback results ...
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