Chapter 4. Leadership by Listening

GOALS

  • grasp the important role of listening in leadership

  • learn better ways to listen

  • apply what you learn from listening to the task of making better leadership decisions

Let’s assume that you are not the CEO of a major corporation and don’t have such an individual as a close acquaintance. (Most of us don’t!) You’re entirely the right person to answer the following question.

Your Turn

What do you think is the most common activity for such a corporate leader during an average workday? Please take a moment to jot down your answer to this question.

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