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Developing Exemplary Performance One Person at a Time by Michael Sabbag

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8The Knowledge and Skills Factor

One of the best-known and most commonly addressed performance factors is knowledge and skills. Whenever you send an employee to training, you are addressing the knowledge and skills factor, as training is intended to provide the employee with more knowledge or added skills—which, in turn, are expected to increase an employee’s ability to perform well. Assuming you’ve accurately identified the key performance factor as knowledge and skills, sending your employee to training has the potential to yield improvement in performance. (Note that, as discussed in chapter 1, training is all too often used in vain when the factors underlying performance have nothing to do with a lack of knowledge or skills.) In this chapter, ...

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