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Developing Exemplary Performance One Person at a Time by Michael Sabbag

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7The Clear Expectations and Accountability Factor

Most of us have had at least one of those “oops moments” in our lives when, after putting in a lot of effort on a task or a project, we find out that the results we generated didn’t match what someone else was expecting from us. Our reaction can range from frustration to embarrassment to demoralization to anger. When I was younger, I once worked at a drugstore as the head stock person. One day after spending two hours pricing items and setting up a display for a holiday promotion between the greeting cards and the cosmetics, my manager came over and asked what I was doing. He said that he had wanted the display near the front entrance, not in the middle of the store. This was a sure sign that ...

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