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Developing Exemplary Performance One Person at a Time by Michael Sabbag

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APPENDIX AExemplary Performance Model Increases Sales at City Furniture

Although I have implemented the Exemplary Performance Model many times over the years, until now it has not been possible to examine its effectiveness in a study where I could control many of the variables that affect performance. For example, one organization rolled out the model to an entire department, but we could not compare the results in that department with a similar department that did not implement the model.

However, in a case study specifically conducted for this book, at City Furniture in Florida we were able to do a more controlled examination of whether or not the model is effective. We were able to roll out the model in a way that controlled for other variables ...

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