Case Study Background
Despite the banking industry's image as a stoic and old-fashioned business, it has always been a heavy user of technology. Mainframe computers helped meet the heavy-duty data processing and record keeping needs. Automated Banking Tellers (ATMs) have now been in use for decades. So, it comes as no surprise that banks have seized upon the promise of the Web to provide enhanced yet cost-effective online banking services on a 24/7 basis to its customers.
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