Chapter 13. Team Conflict Resolution
"How constructively the team conducts the process of disagreement and whether the team is able to deal with adversity to enhance its functioning, rather than being caught up in the conflict."[11]
Team conflict occurs when there is disagreement based on different perspectives, values, or priorities that rises to the level of disrupting the effective team system. Conflict resolution is the process followed by the individuals and teams who are facing such a challenge. Many styles of resolution can be engaged, including cooperation, confrontation, competition, and the most sophisticated—collaboration. Managing conflict and taking advantage of the awareness it can bring is essential for team productivity and creativity. ...
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